Effective 25 October 2026.

This Privacy Policy explains how RYT Training Solutions handles personal information. RYT Training Solutions is operated by RYT Business Solutions Pty Ltd (“RYT”, “we”, “us” or “our”).

1. Scope and our commitment

We are committed to handling personal information responsibly and transparently. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we will comply with them. We also seek to follow these standards as good practice where they do not strictly apply.

This policy covers information collected through ryttrainingsolutions.com.au, course enquiries and bookings, course delivery, account administration, marketing and other dealings with us.

2. Personal information we collect

Depending on your dealings with us, we may collect:

identity and contact details, such as your name, organisation, job title, email address, telephone number and postal address
booking and attendance details, including the course selected, attendance history, dietary or accessibility requirements and communications with us
billing and transaction details, including invoice information, payment status and limited payment-related information supplied by our payment providers; we do not intend to store complete payment-card details
account details and preferences where you create an online account
enquiries, feedback, complaints and records of our communications
information required for course safety, incident management or reasonable adjustments
technical information, such as IP address, device and browser information, cookies, website activity and security logs
marketing preferences and engagement with our emails or website

We may collect sensitive information, such as health information relevant to accessibility or safety, only where it is reasonably necessary and with your consent, or where otherwise permitted by law.

3. How we collect information

We usually collect personal information directly from you when you submit a form, create an account, book or attend a course, contact us, subscribe to updates or otherwise deal with us. An employer, colleague or booking coordinator may provide attendee details on your behalf. We may also collect information automatically through our website and service providers.

If you provide personal information about another person, you must be authorised to do so and should make them aware of this policy.

4. Why we collect, use and disclose information

We may use and disclose personal information to:

respond to enquiries and provide quotations
process bookings, payments, invoices, refunds and account administration
deliver, manage and improve courses, including attendance, accessibility, safety and participant communications
provide course materials, attendance records or completion information where applicable
operate, secure, troubleshoot and improve our website and business systems
send service messages and, with consent or where permitted by law, marketing communications
manage complaints, disputes, legal obligations and insurance matters
prevent fraud, misuse and security incidents

5. Who we may share information with

We may disclose personal information where reasonably required to trainers, venues, contractors and professional advisers; website hosting, ecommerce, customer relationship management, email, analytics, security and IT providers; payment and banking providers; your employer or booking organisation where it arranged and paid for the training; and regulators, courts, law-enforcement bodies or other parties where required or authorised by law.

We do not sell personal information.

6. Overseas disclosures

Some technology and service providers may store or process information outside Australia. Where Australian privacy law applies, we will take reasonable steps required by law in relation to overseas disclosures.

7. Website, cookies and analytics

Our website and service providers may use cookies and similar technologies for essential site functions, account and checkout operation, security, preferences, analytics and performance. You can restrict cookies through your browser, although parts of the site may not work correctly. Embedded content and links to third-party sites are governed by those third parties’ privacy practices.

8. Direct marketing

We may send updates about courses or related services where you have consented or where permitted by law. You can opt out using the unsubscribe link in an email or by contacting us. Service and transactional messages may still be sent where necessary.

9. Security and retention

We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage method is completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, tax, accounting, insurance and dispute-resolution requirements. We then delete, destroy or de-identify it where reasonably practicable and lawful.

10. Access and correction

You may ask for access to personal information we hold about you or request correction if it is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity. If we refuse a request where the law permits us to do so, we will explain why and describe available complaint options.

11. Privacy complaints

Please contact us with details of your concern. We will acknowledge and investigate privacy complaints within a reasonable time and aim to provide an outcome within 30 days. If you are not satisfied and the Privacy Act applies, you may be able to complain to the Office of the Australian Information Commissioner at oaic.gov.au.

12. Children

Our professional training services are not directed to children. If a person under 18 may attend or provide personal information, please contact us before booking so appropriate consent and safeguards can be considered.

13. Changes to this policy

We may update this policy when our practices, services or legal obligations change. The current version will show its effective date.

14. Contact us

Privacy enquiries, access or correction requests and complaints can be sent to enquiries@ryttrainingsolutions.com.au.